Products, POS & restaurants

Set up or troubleshoot a card reader

Reviewed: 2026-10-15

A product barcode scanner cannot charge a payment card. Card-reader collection requires compatible hardware, an approved connected merchant account and verified payment integration.

Step-by-step guide

1. Open NovaTek POS → Card payments → Reader setup if your role allows it. Review the business and configured reader.
2. Ask the owner to confirm approved reader setup and payment notifications. A missing reader or disabled control is not fixed by buying hardware from this chat.
3. For a pending or timed-out charge, check the existing payment status before retrying. A successful charge needing review must not be charged again.
4. Confirm the provider payment, receipt, stock and ledger agree. Contact support with a safe transaction reference for a mismatch.

Features depend on your plan, permissions and enabled provider connections. These guides explain tasks; reading a guide does not perform an action or confirm completion.