Quotes, invoices & money

Customer says paid but the invoice is still due

Reviewed: 2026-10-15

Check these possible causes: Pending payment, missing event, mismatched invoice or delayed reconciliation.

Step-by-step guide

1. Check provider transaction status, amount, currency and invoice match through authorized records. Escalate event/reconciliation mismatches.
2. Important: Do not mark paid solely from a screenshot.

Features depend on your plan, permissions and enabled provider connections. These guides explain tasks; reading a guide does not perform an action or confirm completion.