Products, POS & restaurants

Handle a return and refund

Reviewed: 2026-10-15

Original sale/payment identified; authorized refund scope and amount. Use the controls available to your role and account; this guide does not perform the task.

Step-by-step guide

1. Confirm customer, original transaction, returned items and quantities.
2. Distinguish stock return from returning money.
3. Review the original payment method and applicable business policy.
4. Complete an authorized refund through the original payment provider or payment method. The reviewed POS return workflow records an externally completed refund; it does not itself issue a Stripe refund.
5. Verify actual provider refund status separately from a recorded refund or stock correction.
6. Check the receipt, stock and report effects and flag reconciliation exceptions.

Features depend on your plan, permissions and enabled provider connections. These guides explain tasks; reading a guide does not perform an action or confirm completion.