Account & troubleshooting

The assistant does not know a current account fact

Reviewed: 2026-10-15

Check these possible causes: Reference knowledge is static or no authorized live tool is available.

Step-by-step guide

1. Open the relevant screen in your signed-in business or contact NovaTek support. This public help assistant has no live account tools and cannot retrieve your records.
2. Important: Do not invent account balances, payment status, delivery results or access.

Features depend on your plan, permissions and enabled provider connections. These guides explain tasks; reading a guide does not perform an action or confirm completion.